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2024 Pinnacle Customer Experience Award seal

2024 Pinnacle Customer Experience Award

Brookside Senior Living is proud to announce that we have received the 2024 Pinnacle Customer Service award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.

Congratulations to all of our staff at Brookside Senior Living for your outstanding work! This highlights what we are doing for our residents in Montevideo, MN.

We were recognized Best in Class for the following categories:

Senior Housing:

  • Dining Service
  • Cleanliness
  • Response to Problems
  • Dignity and Respect
  • Communication
  • Move-In Process
  • Safety and Security
  • Recommend to Others
  • Overall Customer Experience

About Pinnacle Quality Insight:

Throughout 2023, Brookside Senior Living residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Brookside Senior Living in multiple categories.

About Us:

Brookside Senior Living is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.